Shipping & Returns

Shipping
We can ship to any address in Australia. When you place an order, we will estimate shipping and
delivery dates for you based on the availability of your items and the shipping options you choose.
With large items and panels, separate freight charge may apply, we will advise this at time of order.

Please also note that the shipping rates for many items we sell are weight & size based.
The weight & size of any such item can be found on its detail page.
To reflect the policies of the shipping companies we use, all weights will be
rounded up to the next full kilogram.

Refunds & Returns
Most of our work and what we do is custom. We have complete processes & procedures in place to minimise any mistake, misunderstanding between us and our valued clients.

 

Provisions of Products & Services

Quotes
Quotations and proposals provided by Trixle Group Pty Ltd are valid for thirty (30) days from
date of issue. Quotes and Proposals passed 30 days are subject to review and change.

Ordering
We do not accept phone orders, due to the possibility of error. Orders can be placed by
email, fax, in person, or through our website (should you require an order form, we can email or send you a copy).
If your company requires all orders to be on official purchase order forms, this must be
supplied before commencement of work.

Confirmation
Orders will only be processed when the customer confirms the artwork via email or fax.
Schedule will amend based on the artwork confirmation date.

Errors and Omissions
It is the customer's responsibility to check that the details on the Quotes/Orders/Tax Invoices are correct;
Trixle Group Pty Ltd will not take responsibility for any error on the order.

Samples
We are happy to provide samples upon request. We do require samples to be returned to us within
14 days for a credit and in a saleable condition, no exceptions. Freight charges for samples will not be credited.

Artwork Approval
Trixle Group Pty Ltd will always supply an Artwork Approval sheet for you to review and approve
prior to printing, decorating or manufacturing. You must examine the Artwork Approval form and
check the proof carefully for errors, ranging from spelling to technical illustrations.
Trixle Group Pty Ltd is not liable for errors and omissions once Artwork Approval has been approved.
When you are satisfied with the final proof, you must sign in the area provided (if hardcopy), or convey
explicit approval of electronically supplied proofs in writing (email, fax or mail).
Any errors or exceptions must be noted in writing and returned with the proof to Trixle Group Pty Ltd for
correction in accordance with these terms and conditions.

Trixle Group Pty Ltd is not responsible for any discrepancies after artwork has been approved.

Trixle Group Pty Ltd will not be liable for failure by the customer to ensure the artwork provided to
Trixle Group Pty Ltd is correct.

Any amendment made after artwork has been approved will incur minimum (or above) $80+GST administration fee.

Amendment/s
All amendments are requested via email or fax, Trixle Group Pty Ltd will not accept any amendments verbally.

 

Product(s) may be returned if they are deemed faulty or do not comply with the
customer's instructions as per Artwork Approval.
Our policy is to maintain 100% customer satisfaction. As such, we will promptly address any quality or branding issues with any product supplied by replacing that product or refunding the cost of the faulty product(s).
The customer must notify Trixle Group Pty Ltd within 7 days of any faults or
issues relating to the product or services supplied by us. Because we supply branded & customised products,
it is the customer's responsibility to ensure they are ordering the correct product for the right purpose.